G.

A.turn-down service

B.laundry service

C.room service

D.morning call service

正确答案：morning call service

第三章单元测试

1、What is the F&；B Department responsible for？

A.Maintaining accurate files on all reservations

B.The food and drink that the guests will consume during their stay

C.Waking the guest up on time the next morning

D.Communicating with staff throughout the night

正确答案：The food and drink that the guests will consume during their stay

2、Which statement is NOT used when acquiring dining information on reservation calls：

A.When should we expect you， Madam？

B.When would you like your table， Miss？

C.For how many people， sir？

D.Can I get another beer for you？

正确答案：Can I get another beer for you？

3、What should be done first when there are no available times for the guest to make a reservation：

A.Ask the guest if he needs directions or a taxi to bring him out.

B.Suggest the guest to dine elsewhere.

C.Ask the guest if another time or date would work for them.

D.Ask the guest to find another restaurant by himself.

正确答案：Ask the guest if another time or date would work for them.

4、It is necessary to occasionally overbook NOT becaus

E.

A.The restaurant wants to ensure there will be no empty tables on busy nights

B.Sometimes guests do not show for their reservation.

C.The restaurant wants to make an impression of being popular and busy.

D.Guests may cancel their reservation.

正确答案：The restaurant wants to make an impression of being popular and busy.

5、Which comes the first in the procedure of offering Chinese style F&；B servic

E.

A.Recommending Chinese liquors and Chinese style dishes.

B.Presenting the Chinese menu and beverage list.

C.Confirming the details of the orders.

D.Showing the guests to the table and have them seateD.

正确答案：Showing the guests to the table and have them seated.

第四章单元测试

1、Which of the following is NOT an indoor facility：

A.billiards

B.fitness center

C.beauty salons

D.ATVs

正确答案：ATVs

2、Which one is NOT likely to be involved in normal hotels：

A.Beauty salons &； wellness treatment centers

B.Children’s playrooms and assorted facilities

C.Convalescent home

D.Health spas &； fitness centers

正确答案：Convalescent home