智慧树知到《酒店英语（海南联盟）》章节测试答案

第一章单元测试

1、The following are the basic premises for room upgrading EXCEPT：

A.overbooking

B.double selling

C.out of order

D.equipment damage

正确答案：out of order

2、The Reservations Department is responsible for carrying out the following duties EXCEPT：

A.Updating the periodical report of guest resources

B.Receiving the reservations

C.Waking the guest up on time the next morning

D.Taking care of all reservation-related procedures

正确答案：Waking the guest up on time the next morning

3、Which is the duty of a concierge？

A.Updating the periodical report of guest resources.

B.Keeping in contact with guest resources.

C.Maintaining accurate files on all reservations.

D.Handling baggage for hotel guests.

正确答案：Handling baggage for hotel guests.

4、To reduce customers’ complaints， we are not supposed to：

A.Stay quiet and listen

B.Avoid difficult clients

C.Resolve ahead of time

D.Identify complaints

正确答案：Avoid difficult clients

5、Which should be the first step of check-out servic

E.

A.Presenting the bill and total to the guest.

B.Printing the bill for the guest.

C.Asking if the guest has recently signed any new bills.

D.Answering any questions concerning the bill that the guest may have.

正确答案：Asking if the guest has recently signed any new bills.

第二章单元测试

1、What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms：

A.Take the luggage to a safety place

B.Open the doors

C.Check the room numbers and deliver the luggage one by one

D.Check the luggage

正确答案：Check the room numbers and deliver the luggage one by one

2、Which is not in the same class of word with ”towel rack”：

A.Sofa

B.Bathtub

C.Washing basin

D.Toilet

正确答案：Sofa

3、What should the room attendant say when knock on the guest’s door：

A.I’m room attendant.

B.Housekeeping.

C.Housekeeping.May I come in？

D.Is there anybody inside？

正确答案：Housekeeping.May I come in？

4、Which is NOT included in the personal laundry service for the guests：

A.Shoe shining

B.Laundry

C.Replacement

D.Pressing and ironing

正确答案：Replacement

5、What personalized housekeeping service can help the guests who is afraid of oversleepin