电大《管理英语4》形考题库2
电大《管理英语4》形考题库2
"题目：— Do you know where I can repair my motorcar？
— ____________
It's cheap to repair a motorcar.
Around the street corner.
You drive too fast to damage it."
题目：— Haven't seen you for ages. What are you busy doing now？
— ____________
Yes ，long time no see.
Yeah， thanks for coming.
I am working part time in a bookstore."
题目：— I think I have made a great mistake.
— ____________
I don't think so. You really made an error.
I don't think so. It's really terrible.
I don't think so. It's not your fault."
题目：— Over-the-top？ You mean…
— ____________
Well， sometimes your co-workers feel that you are too loud.
No， I don't.
Thanks a lot."
题目：— Why didn't you come to my birthday party yesterday？
— ____________
Excuse me， my friend sent me a flower.
Sorry， but my wife had a car accident.
Fine， I never go to birthday parties."
题目：A child's character is greatly influenced by his home ________.
case
environment
situation"
题目：At a rough ________， we will take another four weeks to finish this plan.
estimate
value
account"
题目：Good work ________ good pay.
deserves
requests
deserts"
题目：Linda walked at the head， ________ by her colleagues.
followed
following
to follow"
题目：My leather shoes cost me ________ the last pairs I bought.
three times as
three time as
three times as much as"
题目：Please ask the solicitor what his ________ would be to take the case to court.
fare
fee
salary"
题目：The workmen want to ________ the number of working hours and to increase pay.
delete
decrease
depress"
题目：They have come to the conclusion ________ this winter will be even colder than before.
that
for
which"
题目：Wendy suggests that we ________ tomorrow.
shall go
should go
will go"
题目：Without his assistance， I ________ the research last month.
would not have completed
could not finish
should not finish"
"二、阅读理解：根据文章内容，判断正误（共50分）。
PERFORMANCE MANAGEMENT AND PERFORMANCE APPRAISAL
Performance management aims to acknowledge employee achievements， support their personal and professional development， and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding， knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will， if implemented well， enable high performance which will define enterprise and personal success. Using performance management processes， an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education， training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance， and agreement to future training plans， job goals and job aspirations.
To be effective， a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
1. Performance management is a very important part of any quality human resource system.{T； F}
2. The aim of performance management is to punish the unqualified employees.{T； F}
3. An enterprise can be better placed to meet competitive challenges by providing the education， training and feedback required by employees， for example.{T； F}
4. Every enterprise can expect high performance from each employee.{T； F}
5. “Performance management” is also called “performance appraisal”.{T； F}"
"二、阅读理解：根据文章内容，完成选择题（共50分）。
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angry， unappreciated， defeated， and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong， you will benefit by reacting in a mature， adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially， do not say things that will likely be regretted later. Besides， the person giving the performance review may or may not be the one who has written the bad review.
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It's best to listen attentively. And make comments or remarks only when asked for them. Besides， during the performance review， you will be given the chance to respond and may disagree.
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don't be intimidated by the bad performance review and want to quit the job； instead， learn from it. Also， if the organization allows their employees to make a written statement on their own behalf， do make one. It is important for the worker to show why she does not agree with the bed performance review； for instance， an employee may express their different understanding and， at the same time， a willingness to comply with any constructive suggestions.
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set self-reviews， that is， establish performance standards. Another way to improve a bad review is to learn more about what the manager， supervisor， or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review？{A； B； C}
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review？{A； B； C}
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review？{A； B； C}
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review？{A； B； C}
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review？{A； B； C}
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth."
"题目：_____the deepening of China's economic reforms， there is greater cooperation andinterdependence between the private and the public sector.
With
As well as
For the sake of"
题目：— Can I have three days off next week， Mr. Smith？
— _____. I can manage without you.
I'm afraid not
Of course
It depends"
题目：— Don't worry， Mum. The doctor said it was only a common cold.
— ________ ! I'll tell Dad there's nothing serious.
What a relief
How surprising
I'm so sorry"
题目：— If you don't believe in yourself， no one else will.
— _____. Confidence is really important.
That's not the point
I don't think so
I couldn't agree more"
题目：— Which of these hats do you want？
— _______ . Either will do.
I don't mind
No problem
Go ahead"
题目：—I'm going to Beijing for a few days.
— _______. I wish I could go with you.
It doesn't matter
Forget it
I really envy you"
题目：All _____ glitters （闪闪发光） is not gold.
that
which
what"
题目：By the end of the year， the sales plan for the next year______.
will be made
will have been made
have been made"
题目：He ordered that nothing ________ until the police arrived.
was touched
should be touched
had been touched"
题目：On hearing the news of ______ the major exam again， the girl burst into tears.
her having failed
she failed
her being failed"
题目：Redundancy happens when employees need to _____ their workforce. And as a result， someone gets dismissed from work.
reform
reproduce
reduce"
题目：She is very adaptive and soon adapted ______ to the campus life.
with
to
as"
题目：There is no _____ the fact that he is the best student in the class.
deny
denies
denying"
题目：They depend on each other to survive. In other words， they are ______ for survival.
interwoven
interdependent
international"
题目：To build the reservoir（水库）， thousands of people have to be_______ .
relocated
repeated
reopened"
"二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
On May 27， 1995， our life was suddenly changed. It happened a few minutes past three， when my husband， Chris， fell from his horse as it jumped over a fence. Chris was paralyzed （瘫痪） from the chest down，{able； unable； suitable} to breathe normally. As he was thrown from his horse， we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something{terrible； practical； wonderful}could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia， about 35，000 pieces of{news； paper； mail}had been received and sorted. As{patients； a family； nurses}， we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh， or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and{successfully； bitterly； weakly}. These letters， we realized， had to be shared. And so here we offer one of them to you."
"二、阅读理解：根据文章内容，判断正误（共50分）。
JACK WELCH LEADING ORGANIZATIONAL CHANGE AT GE
When Jack Welch， the Chairman and CEO at General Electric （GE） retired in 2001， he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time， GE had a very complex organizational structure with considerably bureaucratic rules.
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case， managers had the options of fixing the problem， selling their particular business， or closing it. In an effort to streamline the organization， Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings， the superior presented the challenges for his or her organizational unit. Then the superior had to leave， requesting the groups to find solutions to the problems. Facilitators （会议主持人） helped these discussions. On the last day， the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal， not to accept it， or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction， how they related to their suppliers， and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.
Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders， Welch suggested， are not only those who achieve results but also those who share the values of the company.
操作提示：正确选T，错误选F。
1. Jack Welch retired at the age of 65.{T； F}
2.Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.{T； F}
3. If the business could not meet Welch's change requirements， its manager had 3choices.{T； F}
4.The restructuring went before changing the organizational culture and the managerial styles of GE's managers.{T； F}
5.The Work Out lasted a week.{T； F}"
"二、阅读理解：根据文章内容，完成选择题（共50分）。
HOW TO ADAPT TO CHANGE IN THE WORKPLACE
If there's one wordthat captures the essence of what is occurring in the world today， it's “change.” Downsizing， reorganizing， and cutting costs， are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life， it happens in your professional life. You cannot live in the past， so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way， acknowledge them!
●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time， stay aware of your developmental areas and work on improving those.
●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge， and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process； locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step， you get to the goal”， says Robin Sharma， one of the world's most-sought-after leadership and personal success experts.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing， reorganizing and cutting costs in order to {A； B； C}.
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2.“No industry is exempt” means {A； B； C}.
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3.The following questions are often discussed among scholars EXCEPT {A； B； C}.
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4.How many suggestions does the author put forward？{A； B； C}
A. 4
B. 5
C. 6
5. From the passage， we know that Robin Sharma is {A； B； C}.
A. an expert on leadership， and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek"
"题目：______ on the hilltop， you could enjoy the scenery of the city bathed in the sun.
Standing
Stand
Stood"
题目：______ the importance of English， we should put more effort into it and try to learn it well.
Given
Giving
Gave"
题目：After days of investigation， the police were ____ reality.
looking into
approaching
finding"
题目：_____ there is smoke， there is fire.
If
When
Where"
题目：— Have you already paid？ What's my share of the bill？
— _________. It wasn't very much.
It's my share
None of your business
Don't worry about it"
题目：— Sorry for being late. I should have called you earlier.
—__________. I've just arrived
That's no trouble
You are welcome
That's all right"
题目：— Terribly sorry to interrupt， but may I use your dictionary？
— Yes，______________.
of course
it doesn’t matter
no hurry"
题目：— The Auto Show in the City Stadium has been canceled.
— Oh， no！_________
What a pity!
It doesn't matter!
It's not interesting at all!"
题目：— The trip ought not to take more than an hour.
— ____________ . It is at least two hours.
I guess so
You must be joking
It depends"
题目：All the _____ guests are seated in the front row.
distinguishing
extinguishing
distinguished"
题目：An agreement was reached on the _____ of mutual respect and mutual interest.
basic
base
basis"
题目：Compared ______ English， Chinese is generally believed to be more difficult to learn.
with
from
against"
题目：The reason _____ he was absent from class yesterday was that he was ill and hospitalized.
for
why
that"
题目：Their economy is export ______.
oriented
orientating
orientation"
题目：What can we expect ____him？
in
from
on"
"二、听力理解：听录音，判断正误（共50分）。
请听录音： UNIT7TL.MP3
操作提示：正确选“T”，错误选“F”。
1. Two different corporate cultures are discussed in the dialog.{T； F}
2. Melinda's company also has a creative culture.{T； F}
3. According to Jack， the important thing is to hire the right employees in the first place.{T； F}
4. In a creative culture teamwork is not encouraged.{T； F}
5. A creative culture is better than a collaborative culture.{T； F}"
"二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
What is museum？ A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place{for； on； about}art of Indians or animals. What is inside a museum？ Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has{the； a； an}coal mine inside! Many cities have museums. Some very small{towns； homes； countries}have museums， too. Indianapolis has a{child's； child； children's}museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday， Indianapolis children can{listen； to hear； hear}talks about animals and trees. They see movies."
"二、阅读理解：根据文章内容，判断正误（共50分）。
CREATE A POSITIVE WORKPLACE CULTURE
In competitive markets， leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction； greater employee satisfaction contributes to higher performance； higher performance impacts improved client outcomes； improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team， encourages a positive workplace culture and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes， beliefs， behaviors， values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for wok on time， while others may be "unwritten rules" that are not so obvious for example how personal issues areresolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control， such as slumps in global prices or a change in demand and supply. The company can， however，control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people， they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive， the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
操作提示：正确选T，错误选F。
1. A positive work culture will give workers more satisfaction.{T； F}
2. Positive cultures have a lot to do with leadership vision and values.{T； F}
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.{T； F}
4. In competitive markets， leaders are under more and more pressure to keep a positive work culture.{T； F}
5. Positive work culture can be built in a short period of time.{T； F}"
"题目：______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.
Therefore
But
Although"
题目：This is the man ______ last night.
whom I saw him
whom I saw
what I saw"
题目：— ____________________________
—Actually I prefer working on my own.
Could I use this dictionary？
May I open the window to let in some fresh air？
Do you prefer teamwork or working individually？"
题目：— I'd like a wake-up call at 7:00 a.m.， please!
— OK，________________ .
You will certainly make it.
I'll make sure you get one.
just do what you like."
题目：— Who should be responsible for the accident？
— The boss， not the workers. They just carried out the order ______.
as are told
as told
as they told"
题目：— You have to believe in yourself. No one else will， if you don't.
— ____________________Confidence is really important.
It's not my cup of tea.
I don't think so.
I couldn't agree more."
题目：—It's about a successful businessman's management experience， isn't it？
— ____________
My pleasure!
That's right!
It's up to you!"
题目：—Scott，I'd like to have your opinions about my written report.
—________________ But I have one suggestion.
That's a good idea.
You are too modest.
It looks fine to me."
题目：He will write to me as soon as he ______ home.
will have returned
returns
will return"
题目：How do we expect to compete with a company that has such a huge ______ and huge resources？: recommendation； reduction； reputation
题目：please ______ your hand if you have any question at all.
raise
rise
arise"
题目：The key ______ successful implementation is clearly communicating the strategy to the whole company.
to
in
of"
题目：We ________ with achievement.
done
are obsessed
catch up"
题目：We need ________ communication skills: listen carefully， think before you speak and manage conflicts diplomatically.
outstanding
plain
general"
题目：When people are surrounded by ______ communication and encouragement， they can find the courage to try， fail， redo， and try again.
complicated
constant
corporate"
"二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
This evening I met a friend at a local bar. She brought her laptop{along； around； forward}so she could show me some of her latest digital art designs. As we looked through her artwork， the laptop suddenly started making an unhealthy noise， then the screen twinkled on and off and then cut off{normally； completely； suddenly}. And as we both stared at one another surprisingly， the terrible smell of fried computer circuits appeared.
I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty， spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen{up and down； back and forth； in and out}， we somehow spilt a glass of water that the waiter had inadvertently （无意地） placed behind the screen， which was out of our view.
When life throws id some troubles like this， it typically doesn't make any sense to us， and our natural emotional reaction might get extremely{upset； excited； surprised}at the top of our lungs. But how does this help our dilemma？ Obviously， it doesn't.
The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens， that will give us an opportunity to grow stronger.
Every difficult moment in our lives is accompanied by an opportunity for personal growth and{creativity； respect； activity}. But in order to attain this growth and creativity.
We must first learn to control our emotions. We must recognize that difficulties pass like everything in our life."
"二、阅读理解：根据文章内容，判断正误（共50分）。
VISION AND EXECUTION: TWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect， it has no real value.
There are several keys to successful implementation. First， people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy， a seemingly solid strategy is likely to fall apart when implementation is attempted.
The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward， and not simply the leadership's latest idea. Without clear communication， employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced， it usually results in misunderstanding and uneven commitments to implementation.
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
操作提示：正确选T，错误选F。
1. The final goal of the strategic planning process is a strategic plan.{T； F}
2. A strategic plan is valuable if it is executed.{T； F}
3. There are four keys to successful implementation.{T； F}
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.{T； F}
5. Leadership's idea determines all.{T； F}"
"二、阅读理解：根据文章内容，完成选择题（共50分）。
HOW DO YOU CREATE A CULTURE OF INNOVATION？
Have you noticed the courage buried in the word encourage？ To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
Put innovation at the heart of strategy， and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top， a few projects in development in the middle， and a broad base of continuous improvements， lasting contributions， and early-stage new ideas at the bottom.
Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected， self-organized projects might even result in a blockbuster product or line of business. For 3M， it was the Post-it note.
Recognize innovation in every part of the company. To build a culture of creativity and innovation， Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement， they can find the courage to try， fail， redo， and try again.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture？{A； B； C}
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture？{A； B； C}
A. Put innovation at the heart of strategy， and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means {A； B； C}.
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture？{A； B； C}
A. Put innovation at the heart of strategy， and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs {A； B； C}.
A. discussion and revise
B. failure and courage
C. support and cooperation"
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