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下列对受理电话预订程序与标准中描述错误的是
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下列对受理电话预订程序与标准中描述错误的是
A.问候客户
B.接听电话
C.聆听客人预订要求
D.确定预订房间号
正确答案：确定预订房间号
Tag：
前厅服务与管理
房间
客人
时间：2024-01-07 19:51:03
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以下哪个部门负责接受客人的电话电传传真信函或口头等约定，负责制定各种预订报表，并且参与制定全年客房预定计划。
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前厅服务人员的形象是酒店的门面，所以我们前厅服务人员要有良好的仪表仪容。
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前厅工作人员只需要熟练掌握专业技能就可以满足客人的需求了。
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