- 1.w（）：the amount of work that has to be done by a particular person or organization
- 2.h（）：the act of tormenting by continued persistent attacks and criticism
- 3.m（）：a unit that can form part of a course of study, especially at a college or university in Britain
- 4.c（）：polite, especially in a way that shows respect
- 5.p（）：a system of fixed rules and formal behavior used at official meetings
- 6.i （）：to combine two or more things so that they work together
- 7.t （）：connected with the sense of touch
- 8.s （）：to happen at the same time or to move at the same speed as something
- 9.u（）：that has never happened, been done or been known before
- 10.r（）：the action of keeping something rather than losing it or stopping it
- 11.Great customer service should prevent a repeat contact from the customer on the same topic.
- 12.Body language can influence the tone of voice and a great way to display positive body language on the phone is to imagine your customer can see you.
- 13.In responding to the customer, a good technique to ensure that you understand her correctly is asking questions.
- 14.The communication that takes place between sender and receiver with the use of signs is non-verbal communication.
- 15.Price is the competitive advantage to create loyal customers.
- 16.Informed Delivery is on the cutting edge of communication trends by helping people manage their mail and make the most of it.
- 17.Informed Delivery offers mail service provider the opportunity to engage users through an integrated mail and digital marketing campaign that generates additional consumer impressions, interactions, and insights.
- 18.The United States Postal Service charges for the service of Informed Delivery from the users.
- 19.Informed Delivery is not available to residential consumers in Hawaii.
- 20.Informed Delivery is a consumer-facing feature offered by USPS that provides users with digital images of the interior of mail pieces in advance of the delivery of physical mail.
- 21.Tickets, v（） and coupons are sent to users on their mobile phones in digital form.（a printed piece of paper that can be used instead of money to pay for sth）
- 22.The four features of m-commerce are u（）, localization, convenience and personalization.（sth seems to be everywhere）
- 23.If some years ago e-commerce was a b（）, now it has become the order of the day.（fashionable and popular word or phrase）
- 24.Single-click payment can encourage i（） buying via mobile phones.（acting suddenly without thinking carefully about what might happen because of what you are doing）
- 25.M-commerce services and applications could be p（） to provide information or perform services appropriately to specific users.（do or design sth specially according to the needs of an individual）
- 26.The main differences between e-commerce and m-commerce are m（）, location tracking and security.（the ability to move or travel around easily）
- 27.C2B is the r（） of the traditional e-commerce model of B2C.（an exchange of positions or functions）
- 28.Effective l（） is the key to a successful e-commerce business.（the business of transporting and delivering goods）
- 29.In addition to making a note of what is being purchased and updating the order d（）, the shopping cart performs several other tasks.（a collection of data that is stored in a computer）
- 30.E-commerce or electronic commerce refers to commercial t（） conducted online.（a piece of business, for example, an act of buying or selling something）