11、With the integration of language into the fabric of culture， confusion and dysfunction would reign and the culture would fail.。

A.正确

B.错误

正确答案：错误

第二章单元测试

1、Agood mastery of grammar of one language can guarantee a successful communication.。

A.正确

B.错误

正确答案：错误

2、Long before writing was developed， welearned to speak first.。

A.正确

B.错误

正确答案：正确

3、There should always be an attachment at the end of a business memo.。

A.正确

B.错误

正确答案：错误

4、Arecommendation reportis torecommend something to others.。

A.正确

B.错误

正确答案：错误

5、Which is not verbal communication？

A.Chat with your leaders and colleagues

B.Discuss an issue in a group

C.Greeting with a smile

D.Leave a message

正确答案：Greeting with a smile

6、（）refers to anything that distorts the message the source encodes.

A.Noise

B.Message

C.Source

D.Context

正确答案：Noise

7、It is a universal truth that language is（）by culture and in turn it（）culture.

A.influenced， reflects

B.displayed， influences

C.determined， reflects

D.shaped， influences

正确答案：influenced， reflects

8、Why should we take notes during a business call？

A.Listen attentively

B.Serves as a record to take follow-up action

C.Report on the call to someone else

D.Reflect on the call

正确答案：Listen attentively；Serves as a record to take follow-up action；Report on the call to someone else

9、How can you identify your audience in preparing a business presentation？

A.Age

B.Appearance

C.Interest

D.Occupation

正确答案：Age；Interest；Occupation

10、Before making a business call， what kind of questions can you reflect？

A.Do you need to report to your boss？

B.Do you need to get information？

C.Do you want to sell something， or convince the person of an idea？

D.Do you need to ask for the person’s help or support？

正确答案：Do you need to get information？Do you want to sell something， or convince the person of an idea？Do you need to ask for the person’s help or support？

第三章单元测试

1、Nonverbal behavior reflects the speaker’s subconciousness.。

A.正确

B.错误

正确答案：正确

2、Depending on the culture， a smilecan indicate joy and amusement， it can also indicate embarrassment.。