第二章单元测试

1、管理冲突需要考虑三个层面分别是：

Three Aspects of Conflict

There are essentially three aspects of conflict that need to be face

D.（）

A.emotions

B.values

C.needs

正确答案：emotions；values；needs

2、关于冲突有三类，分别是：

There are three kinds of conflict：（）

A.Intrapersonal

B.Interpersonal

C.Substantive

正确答案：Intrapersonal；Interpersonal；Substantive

3、处理冲突的类型，以心里面的动物为比喻，有哪几类？（）

A.Shark

B.Owl

C.Fox

D.Turtle

E.Teddy bear

正确答案：Shark；Owl；Fox；Turtle；Teddy bear

4、投票决策的方法有：

Voting methods may includ

E.（）

A.raising your hand

B.speaking up（e.g.all those in favour please say ‘aye’）

C.Secret ballot（where you write your vote on a piece of paper）

正确答案：raising your hand；speaking up（e.g.all those in favour please say ‘aye’）；Secret ballot（where you write your vote on a piece of paper）

5、团队做出决策的方法有哪两种？

Two（of many） ways to make decisions when you are working in a group ar

E.（）

A.Majority votes

B.By consensus

正确答案：Majority votes；By consensus

第三章单元测试

1、关于专注力的表述，正确的有Failing to see listening as work：（）

A.Active listening needs your full concentration.

B.It is hard work.Active listening can be affected consciously or unconsciously by prejudice of various kinds.

C.Your attitude may affect your ability to listen.

正确答案：Active listening needs your full concentration.It is hard work.Active listening can be affected consciously or unconsciously by prejudice of various kinds.Your attitude may affect your ability to listen.

2、关于倾听中的障碍，有哪些？（）

A.Thought spee

D.

B.Failing to see listening as work：

C.Lack of Interest：

D.Distractions

E.Physical discomfort：

正确答案：Thought spee

D.Failing to see listening as work：Lack of Interest：Distractions；Physical discomfort：

3、关于积极倾听，需要做到以下几点：Tutors will be observing you and looking for indications o

F.（）

A.eye contact

B.appropriate interjections or questions

C.verbal acknowledgement through follow-up questions， feedback， agreement or disagreement

D.the use of body language for example nodding or shaking the head， leaning towards the speaker

E.clear and coherent responses